For the operator who's always on call
It all lands on one person. Until it doesn't.
You haven't been truly off-call in years — every guest message, lockout, and 2 a.m. emergency still runs through you. Xenia is the trained remote desk that runs behind you, so the operation keeps humming, your standard holds, and your nights are finally your own again.
We keep the night shift, so you don't.
…and the morning you wake to
You open your phone to a brief, not a backlog.
✓ Everything else is already handled.
A note from the founder
A note from the founder
I've run the desk. Every guest question, cleaner update, vendor delay, lock issue, and late checkout lands on one person — usually the owner or the most capable person on the team. Eventually you stop leading the business because you're always reacting to it. I built Xenia to be the trained remote desk I wish I'd had — so the daily flow doesn't depend on one exhausted person, and you stay the operator.
Founder, Xenia
Is this you?
We built Xenia for one operator in particular.
Tick the ones that sound like your week.
Nodded at three? We built Xenia for you.
Proof, not promises
Between us, we've spent decades operating and managing short-term-rental businesses — so we know the tools you run on, and the 2 a.m. realities they don't cover.
Why Xenia
Why operators choose Xenia
Founder-led operating judgment
Xenia is built by operators who have handled real guest issues, cleaner failures, lock problems, platform disputes, service recovery, owner pressure, and back-to-back turnover days. This is not generic outsourced labor. It is remote support trained around actual hospitality operations.
Flexible support without revenue share
Operators can buy the support layer they need without giving up a percentage of revenue. You choose the tier, listings, channels, days, and coverage windows. You stay in control of the business.
Human support where judgment matters
Fast replies matter. Correct replies matter more. Xenia helps operators respond with speed, context, tone, documentation, and escalation discipline.
Built for
- Independent STR hosts
- Small portfolio owners
- Co-hosts and STR operators
- Furnished rental operators
- Boutique hotel teams
- Small lodging properties
- Advisory clients who need ongoing remote support
- Operators preparing to scale but not ready to hire a full internal team
You keep control
We hold the desk. You keep the business.
Xenia is a desk — not a management company. We run the daily flow on the hours you set, and we never touch your pricing, your guest relationships, your vendors, or your final word. You stay the operator. We just make sure the operation never goes dark.
Xenia holds the desk
- Monitor & respond to guests
- Coordinate cleaners & vendors
- Document & escalate the real emergencies
- Follow through until it's closed
Always 100% yours
- Pricing & revenueyours
- Owner & guest relationshipsyours
- Vendor contracts & field teamyours
- Final decisions, refunds & the brandyours
Why not just…
You've weighed the alternatives. Here's the honest version.
Takes a % of your revenue
- Management co.
- Yes — 20–30%
- Generic VA
- No
- Xenia
- No
Your guest relationships
- Management co.
- Theirs
- Generic VA
- At risk
- Xenia
- Always yours
Trained on short-term rental
- Management co.
- Varies
- Generic VA
- No
- Xenia
- Operators, decades in STR
Judgment at 2 a.m.
- Management co.
- Maybe
- Generic VA
- Off-script
- Xenia
- Trained escalation
You keep final say
- Management co.
- No
- Generic VA
- Yes
- Xenia
- Yes
Commitment
- Management co.
- Long contracts
- Generic VA
- Cheap, churny
- Xenia
- Month-to-month
What we take off your plate
Everything that runs through you — handled.
Not a call center with a script — operators who've run 240 listings across 27 markets and 16,500+ stays. We know your PMS, your channels, and the difference between a guest who needs a kind word and one who needs a locksmith at midnight. Hand us the daily flow, and take your evenings back.
Guest & channels
Every message met, in your voice.
- Guest messaging
- Airbnb, Vrbo, Booking.com, and PMS inbox monitoring
- Check-in and check-out support
- SMS, email, and WhatsApp support on Gold
- Phone support as an add-on
Operations & coordination
Cleaners, vendors, and the 2 a.m. fires — handled.
- Cleaner coordination
- Vendor follow-up
- Maintenance triage
- Issue logging
- Escalation support
- Shift reports
- PMS support as an add-on
Recovery & reporting
Your reputation protected while you sleep.
- Service recovery documentation
- Review response drafting
- Damage claim documentation support
- Owner update drafting as an add-on
What you get back: your evenings · your focus · your standards, held.
Why a human desk
AI can draft a reply. Experience knows when the reply is not enough.
AI is useful. It can draft messages, summarize threads, speed up documentation, suggest responses, and help organize repetitive information.
But hospitality is not only information retrieval.
Hospitality requires judgment, tone, urgency, memory, documentation, and escalation discipline.
A guest saying the heat is not working is not just another message.
A cleaner reporting damage is not just a note.
A late-night lock issue is not just a support ticket.
A refund request after a messy stay is not just a sentiment problem.
Xenia uses systems and tools where they help. But the core value is experienced human support trained around real hospitality operations.
Ready to stop being the one it all lands on?
You've spent years tethered to a screen — bracing for the next irate guest, taking calls from an Airbnb rep at 2 a.m. Hand Xenia the desk, and put the phone down: your evenings, your sleep, and your standards, all held without you on call.
Choose your coverage
You pick the hours. We hold the desk.
Tiers set how many hours a day we cover — you choose exactly which hours, day or night, 7 days a week. Per listing, per month. No percentage of your revenue.
Bronze · Remote Desk Lite
$199 monthly desk minimum · $99 setup
8 hrs/day coverage
Best for basic inbox relief.
- Guest inbox monitoring
- Approved guest replies
- Check-in and check-out support
- FAQ responses
- Basic issue logging
- Escalation when needed
Silver · Remote Ops Support
$299 monthly desk minimum · $199 setup
12 hrs/day coverage
Best for operators who need help keeping the day moving.
- Everything in Bronze
- Review requests sent up to 3× within the 14-day window
- Reviews written for your good guests
- Guest review responses
- Cleaner coordination
- Vendor follow-up
The full standard desk
Gold · Hospitality Desk Plus
$399 monthly desk minimum · $299 setup
16 hrs/day · full standard desk
Best for operators who want a stronger remote hospitality layer.
- Everything in Silver
- Draft responses prepared for negative reviews
- Negative-review disputes filed for removal
- Damage-protection insurance claims filed on your behalf
- SMS, email, and WhatsApp support
- Service recovery documentation
25+ listings? Operating 25+ listings? Bespoke per-listing rates — we'll build a desk around your portfolio.
Estimate your desk
12 hrs/day coverage · $69/listing
10 listings × $69/listing. No revenue share. Your exact quote on a call.
Or start with a package
8 PM–8 AM — we hold the desk through the night so you sleep, and you're only woken for a true emergency.
Fri–Sun — you lose your weekends to guest messages, cleaners, and late check-ins.
Surge coverage for onboarding new listings, peak season, or staffing gaps — intensive and temporary.
Built around selected listings, channels, days, and coverage blocks.
Setup fees are waived with 3-month prepay.
How onboarding works
Live in about a week — and reversible the whole way.
Start with a few listings and the hours you choose. Nothing irreversible, nothing locked in — we earn the rest of the desk one covered shift at a time.
Intake
We learn your portfolio, listings, channels, tools, guest flow, cleaner structure, vendors, pain points, time zone, and coverage needs.
Access and SOP setup
We collect the operating information needed to support your desk: listing links, house rules, check-in instructions, cleaner/vendor contacts, escalation rules, and approved message standards.
Soft launch
We begin with selected listings, channels, and coverage windows.
Stabilize
We document recurring issues, refine templates, improve handoffs, and tighten escalation.
Final step: Review
After 30 to 60 days, we can provide an Operations Health Review showing what we are seeing inside the operation and where the business may need deeper support.
Common questions
Frequently asked questions
Is Xenia a management company?
Do you replace my team?
Can you handle phone support?
Can I choose only some listings?
Can I choose specific days and times?
Do you make refund decisions?
Do you work with boutique hotels?
Do you use AI?
Can Xenia help if my systems are messy?
Can Xenia become a deeper management partner?
The desk is open
Ready to get out of the inbox?
Get experienced remote hospitality support without giving up control of your business.
- No revenue share
- Month-to-month
- Your guests stay yours
- Founder-led
The remote desk is often the starting point — advisory, systems cleanup, and partial or full management follow where it makes sense.
Field Brief
Request a quote
Tell us about your operation and what you need covered. We will follow up with a tailored plan.